Friday, October 30, 2015

Goulet Q&A Episode 100, Goulet Shop Tour!

Goulet Q&A is now available as an audio podcast! Click here  for the RSS feed to use in your podcast app of choice, or click here for a direct download.

Back on August 23, 2013 when I published my first Q&A, I really didn't think about ever hitting episode 100. A lot has happened since then, for sure! But here we are, and I and my team wanted to celebrate by answering the one question I've repeatedly side-stepped...showing you a tour of our GouletPens.com headquarters!

In this video you'll find:

  • Some interesting Q&A stats
  • An in-depth tour of my office where Q&A is shot
  • Why the stuff on my bookshelf is important
  • My pen storage cabinet
  • An in-depth tour of the GouletPens.com office/warehouse
  • A walk through the "life of an order" when you order from us
  • Bloopers and outtakes 

This episode is a little shorter than usual, but it's quality over quantity today. I hope you enjoy the celebration of 100 episodes of Goulet Q&A!

QOTW: This one will be a free-for-all, I'd love to hear your reactions after seeing this video!

Write On,
Brian Goulet


  1. Great treat, thanks, Brian. You've said previously how the company has grown and the number of team members you have now. But I still think of Goulet Pen Company as this small family run business. Now seeing you go from section to section with the actual people in each department, it's a real accomplishment that you have maintained that close run family approach even though it takes quite a few people to make it happen.

  2. This was amazing to see, having been a customer of yours since the early days. It is a real accomplishment to have grown so much so quickly while not losing control over your brand's core values. I used to think that the type of "extreme customer service" and the personal touches you and Rachel put into the business couldn't possibly be scalable to a larger operation. But with your larger team, the quality of your content & customer support has gotten even better! I'm sure you've been told this before- but you should write a book about how you've managed to accomplish all of that.


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