Lamy Safari Dark Lilac Delayed…

Hey fountain pen friends,

We’ll cut to the chase – our shipment of Lamy Safari Dark Lilac (both pens & ink) has been delayed again. We are now expecting our shipment to arrive later this week.

UPDATE as of 4/26/16!!! The pens arrived today, on 4/26, sooner than we thought after posting this blog post! We have a good stock of pens, but the ink sold out in hours in both bottle and cartridge form. We’re told more ink will be available at the end of May, sorry for the shortage πŸ™ But the pens we anticipate being well-stocked. 

We are so sorry for the additional delay – we are as disappointed as you are.

So what’s happening? A series of misfortunate events. Two of our core values are “Be Honest” and “Trust is our currency”, so we wanted to be upfront with you and let you in on the situation at hand.

  • We knew this would be a highly anticipated release, so we placed a much larger-than-normal order for these pens. The pens arrived from Germany to the US two weeks ago. Because of the size of our order, it took several extra days for Lamy USA to box and label the pens up for us. They also suffered an internet/power outage which added an extra day before shipment.
  • It finally shipped out last Tuesday. We were originally told the shipment would arrive on Thursday.
  • After the shipment left Texas, the tracking was updated to Friday delivery instead of Thursday. 
  • We called FedEx to see if there was anything they could do to expedite it and get it to us sooner, but once it was on the truck/train, there wasn’t much they could do. 
  • On Wednesday, we called FedEx to see if they could at least deliver it on Friday morning (as opposed to Friday afternoon). At that point we learned that it was rescheduled to arrive in Richmond Va. on Sunday, with delivery on Monday. 
  • With that information, we told all of you to expect it to arrive on Monday. 
  • We then called FedEx this morning to see if we could arrange a morning delivery instead of afternoon, and learned that it’s still not in Virginia. 
  • As of this morning, our shipment is sitting in a train yard in another state, waiting to be unloaded and put on a truck to Virginia. 
  • Based on where the shipment is, we don’t think a delivery tomorrow is realistic; we’re now expecting the shipment to arrive here on Wednesday or possibly later in the week. We’re hesitant to announce a specific launch date after all of these delays because FedEx hasn’t given us a confirmed delivery date yet.
We are so very sorry for continuing to push out the launch date. We’ve done everything we can to try to get these pens to you as soon as possible, and sometimes things just don’t go according to plan. We know other retailers received their shipments last week, and that’s been hard to watch – but we are so very thankful for all of you who are waiting to purchase from us. We’re as committed as ever to provide the best level of service that we can.
We realize this situation may have taken some withdrawals out of your trust bank with us. We felt the right thing to do was to continue to be honest and share all of this information with you. 
So if you are still waiting patiently to purchase from us, we thank you for waiting another several days. Our team really appreciates your support!

Write On,
Brian & Rachel Goulet
2017-10-11T13:48:12+00:00 April 25th, 2016|Pen News|92 Comments
  • krockshelton

    Thanks for the update. I still trust you. It’s the anticipation that is killing me. I love that new pen and ink smell. The Lamy special edition color is one of the highlights of my year. At least I am with friends who understand.

    • Lydia At Goulet Pens

      Thanks! I hope the anticipation doesn’t actually do you in before you are able to get your hands on the pen! I bet you are chomping at the bit!

  • Caroline Niziol

    Bummer but a few days won’t kill us! Thanks for the update and your transparency. This will be my first Lamy!

    • Lydia At Goulet Pens

      Thanks, Caroline. I hope you love this Lamy when you get it!

  • Sheryl Lewis

    I will only order from y’all so it’s worth the wait!! And we (Texas) have been underwater for a couple of weeks so it’s probably that causing the delay! 😊

    • Lydia At Goulet Pens

      Oh my goodness, underwater? That doesn’t sound too fun. Hope it subsides soon!

  • Sarah L

    Thank you for the update, and your unfailing transparency. I never even thought about going to check if another retailer had the pen – it’s Goulet or nothing for me and my pen needs!

    • Lydia At Goulet Pens

      Thank you for your understanding and loyalty, Sarah!

  • My Trust Bank account is always full with you guys. Now my regular bank account on the other hand…

    I can’t wait to buy the Lamy Lilac from you so if its wednesday or whatever day I look forward to it. Have a great day Goulet Nation!

    • Lydia At Goulet Pens

      Thanks, Kenny. We appreciate your trust. Hope you have a great day as well. See you back here when the Dark Lilac is here!

  • extrarice

    Thank you for letting us all know! This level of communication is one of the many things I certainly appreciate about Goulet Pens. Waiting a few more days is no big deal for me πŸ™‚ Shipping delays like this happen sometimes, we’re all only human and are subject to the whims of the weather and circumstance.

    • Lydia At Goulet Pens

      Thank you very much for your patience and understanding, extrarice. πŸ™‚

  • Definitely waiting to buy from you guys. You are wonderful! Be strong!

    • Lydia At Goulet Pens

      Thank you, Leah! We appreciate your understanding and patience.

  • Janith Mason

    Thanks for the update. I know it will be worth the wait!

    • Lydia At Goulet Pens

      Thanks for understanding, Janith. πŸ™‚

  • I had a really bad night, so I got up late. Almost immediately, I remembered about the pens!! Excitedly, I hopped over, and saw the blog post. I burst into tears!! I will wait, but I just feel like Alice in Wonderland, “jam yesterday, jam tomorrow, but never jam TODAY!!” I will be be patient (sniff, sniff),

    • Twoznek

      Best comment ever with the Alice quote!

    • Lydia At Goulet Pens

      Oh no, I’m sorry, Trece! We’ll have them soon I hope!

  • Karine

    Aw, that’s too bad! I was really looking forward to ordering that pen today, as well as some pen flush and new ink samples. Shipping delays are always frustrating. Still, I’ll wait! πŸ™‚

    • Lydia At Goulet Pens

      We’re hoping soon! Sorry to make you wait this long, Karine!

  • Sallee Ebbett

    I had pinned the page to my favorites, and kept refreshing – finally chatted to discover the issue. I’m a newbie, and this color is MINE for all the world. I have only ever ordered from you so will wait to do so again. I’ve got fountain pen and a roller ball budgeted because I want one to use everyday (and I’m still not a daily fountain pen user). I’m wondering if there will be dark lilac roller ball refills? You all are such delightful folks, I can’t imagine shopping elsewhere!

    • Lydia At Goulet Pens

      Hi, Sallee. Thanks for your patience. Sorry you were refreshing like that. I hope you love this pen when you get it. I believe the roller ball takes the cartridges, which we are also getting in this shipment.

      • Sallee Ebbett

        Thanks, Lydia!! No biggie…and good news on the cartridges!!

  • Hilda

    And so I wait. Thanks for the update!

    • Lydia At Goulet Pens

      Hopefully not too much longer, Hilda! Thanks for your patience.

  • Jill

    It really shows how much you care about your customers considering the fact that they had to send your order in a separate Fedex truck; I doubt any of your competitors ordered that many, and many of them are now probably trying to order more from Lamy. I love the color, and the extra time gives me time to think of more things I might want; my wallet won’t agree!

    • Lydia At Goulet Pens

      Thanks for understanding, Jill!

  • RJGrange

    No worries here. Thank you for keeping us posted on the current developments. I will just put off my order until you get them in and then place it for everything. πŸ™‚

    • Lydia At Goulet Pens

      Thanks for understanding!

  • Well, it’s money saved for me today, hope I don’t miss it this week! Will stalk the site πŸ™‚ Thanks for letting us know!

    • Lydia At Goulet Pens

      Thanks for understanding, Victoria. Can’t wait to hear what you think of the pen when you finally get it.

  • Christine Salvatore

    Your openness about the situation is why you have such loyal customers! I understand about the railroad situation as I once had a job where I had to manage our raw material that was coming in by rail. We once had a car full of steel go from Pennsylvania to North Carolina via Louisiana! Thanks for letting us know what’s going on.

    • Lydia At Goulet Pens

      Wow, Christine. Talk about an out of the way route! Thanks for making me smile with that little dose of railroad craziness. And thank you for understanding! πŸ™‚

  • Mary Bucklew

    I have been sitting on an order for a few days, hoping to add the dark lilac lamy to it to conserve shipping costs… what do you suggest? My order includes the Karas Copper K.

    • Lydia At Goulet Pens

      Mary. We have pretty good stock of the copper K so I think you’d be OK
      if you still want to hold out for the Dark Lilac to add to your order. πŸ™‚

  • Marla K. Brumbaugh

    Thanks for the update. All I ask is please don’t empty anything from my stalled cart! It’s like a rolling stone that’s been gathering a WHOLE bunch of moss while waiting for this Lamy. I can hear my husband now over the order total ( thinking I was waiting on but one Lamy <8-D ) Oh well! That's how we pen lovers roll!

    • Lydia At Goulet Pens

      Haha. That’s an upside to the wait, more goodies to enjoy when your order arrives finally. πŸ™‚

  • melanie weiss

    Thanks for letting us know!

    • Lydia At Goulet Pens

      You’re welcome, Melanie. Just want to keep everyone in the loop!

  • Katherine A. Ganzel

    So much anticipation! Thanks for the info! Now I can stop obsessively checking to see if it’s in today. LOL Looking forward to placing the order later this week. πŸ™‚

    • Lydia At Goulet Pens

      Thanks for understanding, Katherine. πŸ™‚

    • Otherview

      I’ve been doing the same thing, probably overloading their web server. Now I just have to practice a little patience.

  • Otherview

    I can’t wait! So excited about this. Thanks so much for the update. Experts say that anticipation is half the fun, so I’ll stay positive.

    • Lydia At Goulet Pens

      Thanks for understanding, Otherview! Hope you find the pen just as exciting as the anticipation!

  • Uniotter

    No worries, Brian. Thanks for letting us know, and I can wait patiently till it arrives. Shipping can be notoriously tricky — I once had a Valentine’s Day gift SITTING IN CUSTOMS FOR 2 WEEKS! Needless to say it arrived after Valentine’s Day. So waiting for the Lamy is minor in comparison. πŸ˜‰

    • Lydia At Goulet Pens

      That had to have been so annoying. Valentines day of all things too. That’s kind of a timely gift that you’d like to be there on time.

  • prairiegl

    This is something you have no control over; thanks for keeping us updated. I’ll wait to order from Goulet Pens, although not so patiently πŸ™‚

    • Lydia At Goulet Pens

      Thanks for understanding!

  • Jen G

    Thanks for the update. I’m looking forward to their arrival.

    • Lydia At Goulet Pens

      We are too! Hopefully soon!

  • Toni Hinton

    Oh, well, later in the week means the money can come out of the next paycheck, which is not a bad thing. Hmmm… If I combine this week’s pen budget with next week’s… (Don’t tell my husband!)

    It’s not my week for shipping: I’ve got some textbooks that, thanks to USPS, have been bouncing around north Texas for 3 days with no ETA in sight. Too bad I need one of them to write a paper that’s due tomorrow.

    • You have a weekly pen budget? πŸ˜‰

      • Toni Hinton

        Not exactly weekly for pens (I wish!) but because we get paid every week we have to break up our discretionary spending that way. Fortunately, my husband has also been bitten by the FP bug, so persuading him isn’t hard as long as I make sure to get him something good too.

    • Now that’s looking at the silver lining πŸ™‚

      • Toni Hinton

        One does what one can. πŸ™‚

  • jane pilecki

    Thanks for the update. You all are doing the best you can with what you have. It’s great you let us know the issues. Thank you. I can wait.

    • Aw thanks Jane! You must be watching my stories on snapchat, I just quoted that the other day!

  • George Hunt III

    So disappointed but thankful for the more than detailed update. Trains, can’t trust em. I filled up my shopping cart this morning in anticipation of the lilac, is it cool if I leave it in the aisle for a couple days or will I need to refill it?

    You guys are awesome!

    • Melanie

      I’ve got a cart waiting too! :)βœ’οΈ

    • Your cart should be good to chill for a few days, yeah.

  • Ted

    FedEx is using trains for shipping? What is up with that? Of course it was not going to get from Texas to Virginia in two days. Who ever thought it would? If “trucks and trains” are how this shipment is traveling that whole distance, then clearly it is going to take at least a week door-to-door. And shipping labels are often printed the day before they actually go out. This plan on Lamy’s part from the start was doomed to be slow by contemporary standards. You guys just should have hired a private driver πŸ˜‰

    • I think that was part of the issue, it wasn’t supposed to go by train…there was an error along the way somewhere, and we’re trying to find out where.

  • Hummingbird5

    Ugh, you poor folks are sure having a frustrating time of it with this release. I think I checked the website about 30 times today before I finally saw your post on Instagram. I’m sitting tight to order from Goulet whenever those purple beauties do come in.

    • Aw I’m so sorry! It’s frustrating all around, but the flexibility of everyone here as shown in everyone’s responses certainly helps ease that πŸ™‚

      • Hummingbird5

        Absolutely no need to be sorry! Your company is stellar!

  • Not to worry! I love you guys and will wait. It’s almost better this way I can combine my orders. I get paid on Friday and am planning a bigger purchase them anyway.
    For you guys I’ll wait faithfully!

    • Thank you Bella!! We ordered plenty so we are fully expecting to be stocked even after the initial rush.

  • Thank you for the update. I’m looking forward to ordering!

    • Lydia At Goulet Pens

      Thanks for your patience, Jeremy!

  • Turtlegeuse

    Violet is off to a bad beginning. I hope it’s not a slippery slope to penultimate peril and nothing to get in a lemony snicket about.

    • Lydia At Goulet Pens

      Hahaha, A Series of Unfortunate Events, huh? That was very clever, Turtlegeuse. Kudos!

  • JuaSaysHi

    Wow, I still remember when FedEx’s tagline was, “When it absolutely, positively HAS to be there overnight.” Guess they’re over that.

    • Well, our experience has been that their Express service is that way, but with a shipment this large the cost was prohibitive for that. Their slower methods are less guaranteed πŸ˜›

  • Rachel Leigh Smith

    So long as I know what’s going on, I’m good. This is one of the many reasons I don’t care for FedEx. They’re so unreliable.

    • Not sure if it’s any consolation, but errors like this happen with all carriers! The logistics are quite complex, I’m actually pretty amazed that anything ever gets where it’s supposed to. Pretty amazing when you stop and think about it

      • Ted

        You’re being nice, of course. Yes, miraculous. But delays can cost businesses a lot of money, and there are consequences. Sometimes.

      • UPS is *way* worse. At least FedEx is communicating with you (albeit inconsistently).

  • William Davis

    I mean it’s a $30 pen ? Or a donor kidney ? πŸ™‚

    • Lydia At Goulet Pens

      But it’s PURPLE and beautiful, William! So exciting!

  • Kathy

    Life won’t end because I have to wait a few extra days for this pen! I’m loyalπŸ˜€

    • Lydia At Goulet Pens

      Thanks for understanding, Kathy! I believe it will be well worth the wait!

  • Diana Gilmore

    dang, I’m in Texas. They could’ve just dropped mine off at my house. … lol. don’t sweat it, y’all rock!

    • Lydia At Goulet Pens

      Hahaha darn! Missed opportunities. Sorry about that, Diana. Thanks for understanding!

  • Whitney Smith

    I think all of the supportive comments on here are a testament to your honesty and company character! You guys rock!

    • Lydia At Goulet Pens

      Thank you, Whitney!

  • Let’s all descend on the train yard at once!

    • Lydia At Goulet Pens

      A mob of enthusiastic fountain pen fans is a force to be reckoned with! That would certainly get things rolling.

  • Sandy Natori

    You guys are awesome. Everything you said in your post is beyond your control! Thank you for informing us πŸ˜‰ Won’t order from anyone else but you guys!!! πŸ’œ Will keep checking back! No worries!

    • Lydia At Goulet Pens

      Thank you for understanding, Sandy!

  • George Hunt III

    Pen and the rest of the cart processed and on track! Thanks for under promising and over delivering!!!

    • Toni Hinton

      Got it! Thanks, George!