Retiring Ink Drop

We’ll cut right to the chase – we have decided to retire our Ink Drop ink sample subscription program. It’s been a wonderful 5 1/2 years, but we are unable to continue. It’s very bittersweet for us, as Ink Drop has been a part of our business for almost as long as we’ve been around.

History of Ink Drop



A bit of history…. Ink Drop started as an idea from some folks on the Fountain Pen Network in mid-2010. We were one of two retailers at the time selling ink samples, and we jumped on this opportunity to set up a subscription club. We had been in business for less than a year, just the two of us, and we weren’t even paying ourselves at this point. The Ink Drop subscription was $10/month back then, for five samples per month shipped, and we haven’t raised the price since (except for international folks, due the rapidly increasing shipping rates). It was truly a labor of love, something we could do to get folks talking about our company and get the “Goulet” name out there.

We started out with 79 members in September 2010, quickly passing 300 members about six months later, and at most recent count, we have been hovering around 1,200-1,300 members! We’ve had a lot of fun with it, picking different themes and seeing the amazing artwork and writing samples that you all have done with it.

The Challenges of Growth

As it’s grown, we’ve had increasing difficulty scaling it. We’ve had difficulty getting our top choices for ink bottles in the quantities we’ve needed (especially in our desperate efforts not to repeat colors). One of the big challenges has been the labor – we spend over 100 hours each month putting the ‘Drop together, and this has affected our ability to properly serve the great majority of our customers in getting their orders out the door quickly. We have run into some technology issues and spend a great deal of time just helping manually manage memberships (address changes, billing issues, etc).

The biggest issue has been the total cost though. After several weeks of careful analysis, we concluded that Ink Drop is simply not profitable – we lose money with every member. While we don’t need to make a lot of money to pay the bills, having a product that operates at a loss is hurting the health of our business. We considered raising the price, but it would be such a significant price hike that we didn’t feel it would be equitable to its value (versus purchasing regular ink samples as part of a normal order).

The reason we’re just now coming to terms with this is because we haven’t really ever tracked our total labor in managing the program, because it’s been so intertwined with everything else we do, and it took an intentional evaluation across the whole company to track the true cost of our time. We estimate now that Ink Drop has been losing us money for the last couple of years.

So we’ve come to the difficult decision to retire the Ink Drop program. We recognize it’s been a program synonymous with the Goulet name, and it’s harder for the two of us than anyone to retire it. But we are trying to be more intentional with our time and our money – both precious resources – and this program has served its initial purpose. We are so grateful for all of the members we’ve had over the last 5+ years!

Logistics

This month, April 2016,  will be the last month of the program (our 67th month of Ink Drop!). We’ll be welcoming new members through the end of the month, but effective May 1, Ink Drop will no longer be available for purchase.

All current members can take advantage of their member discounts through April 30 (and we’ve added a few extra goodies in there!). We’ll be sending out the cancellation email notices on April 29th during the work day.

At this time we have no plans for another subscription program. We are looking to create some themed ink sample package sets as part of our regular offerings, alongside the ink sample package sets by brand, color, property, and our team member picks that we already offer. If you’re going to miss the element of surprise, consider our “Surprise Me” random ink sample product, or our discounted package set version. And you can always just pick from any of our 550+ ink colors as individual samples.

Thank you to everyone who supported our Ink Drop program over the last 5-1/2 years!




Write On,
Rachel & Brian Goulet

2017-10-11T13:41:18+00:00 April 7th, 2016|A Goulet Life, Ink Drop|85 Comments
  • NOOOOOOOOOOOOOOOOOOOOOOOOOOO

    I mean I get it and it makes a lot of sense and I love you guys but NOOOOOO ๐Ÿ™
    I love the curated idea of InkDrop – what if you did curated ink sample collections like this every month? Instead of sending them out to the subscribers, what about having like a special “Samples of the Month” that people could buy if they wanted? It’s just what I love most about Ink Drop – that those samples are curated to match a certain theme.

    You have my vote for continuing it that way if you choose to! I’ll still definitely buy with Goulet!

    • Thanks Victoria! We’re looking into ways we can take the best of what the program offered and adapt it to a more viable option. I appreciate your ideas!

      • Thanks Brian! You’re awesome. I’d love to see where it goes, it was a fun way to try new inks based on a common “theme” without having to worry – because the selections were always spectacular!

    • Thorin Messer

      I approve this message.

    • Mike Galderisi

      Sounds like a great idea.

  • Maybe you could have a new monthly “Ink Sample Packages by Month” area that people could see on the site. People could manually buy them if the set appealed to them. It wouldn’t be a surprise, as such, but it’d get people thinking about new colors, combinations, or themes they wouldn’t necessarily have thought of themselves.

    • Thanks for the idea Leah, we’re looking into package sets as a way to keep the spirit of Ink Drop alive.

  • bimmerin

    Thanks for your love of this community and your value in transparency. These are two of the reasons you have continued to earn my business again and again!

    • Thank you! That really means a lot to me, this was clearly a hard call to make.

  • Christine Salvatore

    I’m a new customer who has been waffling over whether or not to join Ink Drop. I came *that* close to joining with my last order. Oh, well. I can fully understand why you are discontinuing it: 67 months x 5 colors x between 79 and 1300 customers…that’s a lot of ink, a lot of bottles, a lot of packing, a lot of shipping charges, a lot of WORK! And all for $10 per package. Retire happily, Ink Drop! You served your company well!

    • It’s had a good run! Yeah, it’s been a LOT of work, which we’re not afraid to do, but it has to make sense and truly be the best way to serve our customers. We simply determined that it wasn’t the best way anymore.

  • I S

    I’m sad to see it go, but I totally understand why. It’s probably a good thing in the long run for me, because right now I’m hip deep in little sample bottles ๐Ÿ˜€

    • haha, you’re not the only one drowning in samples ๐Ÿ˜‰ We’re sad about it too, but it is what it is.

  • Sarah L

    I have never been an Ink Drop subscriber, but I wanted to say thank you for the email today, and the thorough, careful explanation of the reasons for the program’s retirement. That personal connection and devotion to the customers is one of the things I adore about Goulet, and why I never go anywhere else for my pen and ink needs. Also, I love the idea of more themed sampler package sets on the main store!

    • Thanks Sarah! We wanted to honor everyone who’s support us and supported the Ink Drop program, and it just felt right to explain it in this detail.

  • Calligraphy Nut

    While it was always fun to get this every month the business reasoning makes sense. Have you thought about less labor intensive ways to offer a membership/discount program?

    • Over the years we’ve gotten about as efficient at it as we possibly could. The labor is pretty fixed, about all we could do to save the program is raise the price.

  • Thudthwacker

    Amusingly, I was just about ready to join the program, after much hemming and hawing over the past few months. Indeed, when I read that customers could still join up for this last month, I almost jumped in — and then realized that joining a program that you said *is costing you money* is a pretty terrible way to thank you guys for your many contributions to the community.

    I think it would be pretty great if you could continue picking 5 inks a month to showcase in the very-creative blog posts that accompanied Ink Drop, and maybe make those inks available as sample sets in the store. But, of course, that’s down to available time and resources. It’s not as if you guys get a lot of sitting-around-doing-nothing time as it is.

    (EDIT: And I see that my last paragraph has already been suggested by other folks, and you in fact discuss it in the main body of the blog post. So, er, nix that paragraph and put me down for a “Yeah!” for the idea.)

    • Haha, well, if you want to join up for one last hoorah it’s totally okay. We’ve already made up all the samples so it’s a sunk cost for us at this point ๐Ÿ™‚ Join away! Yeah, the picking of 5 samples and still theming them is definitely something we’re talking about. It kind of keeps the spirit of the program alive.

  • Kak_arctic

    This is so sad. I’ve been a subscriber for just a little bit over a year now. I have to say it’s been such a good year to have inkdrop subscription. I look forward to my inkdrop package every month. I understand your decision. Hopefully Inkdrop will come back. Honestly, it is the best pen-related monthly subscription program out there

    • I know it’s sad, and I’m really sorry for that. This has been a staple program for us for 5.5 years now and we’re going to grieve the loss for a while. The financial aspect to it is a reality I can’t ignore, that doesn’t ease the loss I know you and others will feel who have really come to enjoy it as a part of your life.

      • Kak_arctic

        That’s fine. We get you. At the same time you should consider some ‘ink samples of the month’ programs like the other suggested. I would totally join it. But I would imagine it would still be hard to do considering it doesn’t really make it easier for you to do the stock management for those type of programs compared to inkdrop.

  • Pira Urosevic

    It has been a great adventure while it lasted and I’m grateful for all the fabulous shades of ink I was introduced to by this program, that I would never have opted to try otherwise. Thank-you for all the time, money and effort that went into Inkdrop. ๐Ÿ™‚

    • Thanks Pira! It has truly been inspiring to see all of your artwork, and I really hope that doesn’t stop with Ink Drop ๐Ÿ™‚

      • Pira Urosevic

        It absolutely won’t stop. Change is not a bad thing ~ in particular when it involves moving forward in new, positive directions. In fact, when I first discovered Goulet samples, it was because I needed ink samples for a fledgling project of photographing flora and inks. That was put on hiatus last year, but it’s been resurrected in 2016, and I can hardly wait to start documenting the blooming season with it’s inky dopplegangers. As soon as the Mother Nature makes up her mind if she is ready to pack winter in or not, then there will be much spilled ink coming from my direction! ๐Ÿ˜€

    • Tom Johnson

      I really hope we can continue to see your wonderful artwork on the Goulet Blog, Pira. I love what you do with the inks. Amazing. Thank you so much for sharing with us.

      • Pira Urosevic

        Tom, thank-you for your generous words regarding my art ๐Ÿ™‚ I’ll see what I can do, but I can assure you that my artistic exploration with inks has only just started!

  • Kelly Gindlesberger

    The bad news, no more Ink Drop. The good news, I won’t have to buy yet another test tube rack, at least right now. While sad for many of us, it is the right decision for your business and we sure don’t want anything adding risk to your business model; we need Goulet Pens more than we need Ink Drop!

    Thank you for making a tough business decision with such transparency and grace; one of the many things I appreciate about how you do what you do. Keep up the good work!

    • haha, don’t worry Kelly, we plan to be around for a while ๐Ÿ™‚ Ink Drop has been a big part of our life so far, and we want to honor the program that helped others discover us over the years. We thought part of that would be sharing about it so openly.

  • Mary Smith

    I understand your reasons but I did just join and bought a punch of supplies including the vial holder at full price because for some reason it would not give me a discount.

    There are no winners here. I wondered at the time I signed up last month how profitable this was for you. I wondered too about why it was billed every month as that has to add costs vs a flat 3, 6, 12 month membership like I saw for most of the month club. But I guess the logistics for something like that just didn’t work.

    Anyway. Thank you for being honest.

    • Hmm…you should have been able to get the vial holder at full price, maybe the email you used was different than what you used for Ink Drop? Shoot us an email at info@gouletpens.com and we can get you a credit back for that. Yeah, lumping memberships together in groups like that would help on the credit card processing fees and some of the overhead costs associated with managing the membership, but even still it wouldn’t be enough to save the program. It would help, but not enough. You’re welcome for being honest, it just is what it is ๐Ÿ™

    • I had the same thing happen and Goulet comped me or gave me credit, but always tell them when something goes awry!

      • Mary Smith

        I asked. They said “sorry sucks to be you” though not in so many words.

  • I am okay with this. I have been doing this since October and while I love Goulet, I am finding I also don’t use many of the colors, and yet I like the themed ink packages and wanted to dip into one of those — shimmering colors, for instance — then thought, I should wait because I might get them in an ink drop. I hope this doesn’t distress too many of your customers. Perhaps you can do a club like the coffee clubs — buy so many, get a sample of your choice, or some such thing….

    • Thanks for the feedback and ideas, we’re going to give it a lot of thought.

  • Mike C

    As a production planner and former inventory manager, I completely understand how scaling can make something that was nice at first turn into a logistical and labor nightmare.

    I like the idea of possible special samplers from time to time. I never got involved with Ink Drop because I just wouldn’t have a chance to test all the inks.

    • We just never imagined Ink Drop would grow to be what it has become, much like we never imagined our company would be the size it is today. We’re going to look at all kinds of ways we can keep the spirit of the program alive while maintaining our health in today’s business environment.

      • Reynard

        It really was a different feel in the beginning, feeling like a small group of FPN-ers on one end and you guys sending samples from the kitchen table. Very personal. The whole idea that as a full-size retailer you can’t get enough ink from the manufacturers to make up 1000+ samples puts a rather different perspective on it. That they were the first ink samples I ever got, and I only had a few dozen at the end of my sub, is another matter.

  • Giovanni’s Roomba

    I was an Ink Drop member for four or five months, until an unavoidable increase in postage to Canada made it unrealistically expensive for me. I got some ink samples that I loved and bought full bottles of (Diamine Eau de Nil, Scribal Workshop Zhulong), others that I couldn’t see the point of (De Atramentis Mahatma Gandhi), but always the sense that there was a huge wide world of ink out there. It’s a shame to see it gone because it’s such a good, fun idea, but I’m surprised it even lasted this long, given the amount of work that clearly went into it.

    I’d definitely recommend that Goulet customers add a handful of ink samples to their orders. I’ve done that a number of times over the years and have discovered a number of terrific inks at very little cost. You can get six or eight or twenty samples for the price of a single bottle (depending on the bottle!), and you’re almost certain to discover something you love.

    • Yeah, I’m sorry for that. Postage has gone up even more since then, it’s really insane. We’re working on a lot of new curated package sets, so that you can group them together and save on shipping, as opposed to the once-a-month hit on shipping internationally.

  • Suzanna Bond

    Love your business. Love your intentionality. Love that I can learn so much about pens. The ending always brings new beginnings!

    • Thanks Suzanna! When a door closes a window opens ๐Ÿ™‚

  • Suzy Lyons

    I knew when you mentioned it in a video, that Ink Drop would soon come to an end. I admit, I’m a little sad to see it go. But now that I see how many people subscribed to it, I’m surprised it lasted this long! Thank you not just for Ink Drop but everything you do to make your customers happy. You make the world a better place! ๐Ÿ˜‰

    • Thanks Suzy. You’ve been with us for a while so I know you have a good perspective on things. We’re sad to discontinue it but it really was fun while it lasted. Thanks for all your kind words!

  • Tom Johnson

    Rachel, Brian – you two did a wonderful job explaining the situation. I would love to see an ink theme, along the lines of Thursday Things with the wonderful layout and photography and theme selection. Monthly or whenever possible. Meanwhile, I love the option of buying ink samples, especially the Surprise Me random samples. I keep this in my Wish List. Thanks for all that you guys do.

    • Thanks Tom! We already added about a dozen curated sample packages in response to everyone’s requests, http://www.gouletpens.com/ink-sample-packages/c/23

      • Reynard

        Nice job with those sets! I found it interesting to see which of the top Diamine and Noodler’s colors I don’t already have. Gotta get 54th and Elysium at some point, and finally try that sample of Red Dragon. I have two old Majestic samples but they seem greener than I’d expect, so a bottle of that is probably in the works.

  • dante

    Too bad but totally understandable, especially if the growth factor has dropped off. This had to be a logistical ‘challenge’ to say the least. (I have always wondered how you get so many vials filled.) And the post rates and credit card fees had to be killers along with labor. I am happy to hear that there still will be samples, at least for now.

    But, one thing that is lost: The discount to Ink Drop members. Any thoughts along those lines? Or maybe just throw a random sample into each order.

    Thanks for the program. You did a great service for the community.

    • That was a consideration too. In the grand scheme of things, the discounts are used by some but not as many members as you might think, a small portion of existing members. It was one of the looser ends we have with the program, and thats why we wanted to give several weeks notice.

      • Reynard

        The club discounts seem a lot like putting a few items “on sale” for a month, and I get the idea from watching all your videos that sales and discounts (that aren’t clearance) just don’t sit well with your philosophy. I have to admit, I ordered a lot less after the 5% FPN discount went away, but at least you’re consistent.

  • Fran L

    As a brand new customer (still waiting for my 1st order to come in)I am sad to see that I will not be able to join in this program but I can totally understand why you must do this. One of the main reasons I chose to order from you is because of your honesty. I watched your videos and I saw the love you have for your company and your customers. I am happy to support you in your decision as you have supported all of us newbies.

    I love the ideas that many have said of keeping the spirit of Ink drop and doing a blog post with a theme set that we can purchase if we would like. I would like to see the list of past ink drops still posted on the site so people who are having trouble deciding on their next purchase can look through them and get some inspiration.

    Thank you for all you do.

    • Yeah, that’s a good idea. We’re getting a lot of good ideas here that we’ll work to maintain the best of the spirit of ink drop : )

  • Trevor Dewald

    Since beginning this fountain pen/ink/paper hobby I have been consistently very impressed with The Goulet Pen Co. The ways you all interact with and go that extra mile for your customers does nothing less than demand our devotion in return. Because of how great you folks are, I cannot help but grant you a degree of latitude many times greater than I would allow for just about any other company. What Iโ€™m saying is that The Goulet Pen Co. has earned my loyalty in a very big way, and I am ready and willing to forgive much as a result.

    That being said, if I am being entirely honest, I feel like this announcement is rather disappointing misstep. Were this announcement to come from another company, I would likely be very vocal in my displeasure and it would affect my long-term patronage. But this isnโ€™t another company; this is The Goulet Pen Co., and the vast quantity of good will you folks have engendered prevents me from feeling more than mildly saddened.

    Donโ€™t get me wrong, I appreciate the realities of the situation, and I am glad that you were transparent about it in your usual classy fashion. However, I feel that when you take away such an incredibly beloved feature enjoyed by your, presumably, most enthusiastic customers, it should have included an olive branch of some kind. That olive branch could have been a pared down subscription (one ink sample per month), a discount on ink samples for a number of months (perhaps equal to the number of months of uninterrupted Ink Drop membership), or even an extra-large farewell drop. There are many ways you could have gone with this, but to simply announce that Ink Drop no longer makes business sense and not offer up any sort of consolationโ€ฆ that was poorly done.

    Yet this changes nothing about my love for The Goulet Pen Co. You folks have worked hard to earn my patronage, respect, and even adoration. All is forgiven.

    • Tom Johnson

      I don’t think you understood clearly, but from what Rachel and Brian said, they JUST NOW made this decision and are giving us an immediate heads-up. I prefer this timely announcement to having to wait while Goulet Pens spends time working out alternatives. Better than waiting a week or two to make the announcement. This is the timely, up-front honesty I expect from Goulet Pens.

      • Trevor Dewald

        I understand perfectly. However, which is better for customer satisfaction:

        1. Immediate announcement that in a month Ink Drop is ending because it is not profitable and there are no plans to replace the subscription with another service.

        2. Say nothing, continue offering Ink Drop for another month or three while they figure out some way of lessening the blow, then make an announcement that Ink Drop is ending in a month but here is what we are doing for our loyal customers to make up for it to some degree.

        In both cases, the customer perceived time before Ink Drop ends is the same, but in the second scenario The Goulet Pen Co. has time to formulate a plan to make the announcement sting a little less. Does the second scenario cost them more? Of course it does, but that is the nature of doing business in the way they have chosen (customer-centric).

        Just to be clear, I don’t feel “entitled” to more than they have already given us, but it would simply be a better experience for me as a customer. The reason The Goulet Pen Co. is so beloved is their laser-like focus on customer service, making transactions personal, and generally engaging with their customers very actively in a positive way.

        As an aspiring entrepreneur, I definitely approve of being profitable and more efficient. However, the Ink Drop subscription is one of those things that differentiates them from the competition and makes The Goulet Pen Co. so special. Did it have to go? Sure, I can agree with that. Do I have to like it or pretend to not be disappointed? Nope.

        • I appreciate your honest feedback, Trevor, I really do. I can’t argue with you, this feels sudden. Giving more of a heads up is something we discussed, we talked about ending in June instead of April, and considered that seriously. In the end, we decided to end the program at the end of this month (with 23 days notice) partly because of our ability to handle the workload. We have been growing and hired 5 Fulfillment Team members so far in 2016 and we are still training them. We had a good stock of Goulet products (Pen Flush, brass sheets, etc) made up to last past the holidays, but we’re running low now. It takes a lot of time to make those up and it’s the same folks doing that as would be spending the bulk of the time on Ink Drop. We had inks planned for May and June ink drop and hit major stock issues with both months. Doing an increased volume wasn’t even possible because we just couldn’t get the ink. So it was a combination of a lot of different things that all added up to our decision. I know it feels sudden, and I take accountability for the decision we made. My olive branch was to open up and share all of this information about the program, and to be present here to listen to everyone’s feedback even if it’s hard to hear.

          And some of our reasoning was that we still have the random ink sample package sets, which are essentially an Ink Drop that you can get anytime you want. We definitely didn’t want anyone to feel abandoned: http://www.gouletpens.com/package-inksamples/p/Package-InkSamples

          • Reynard

            Thanks for linking that. 8 for $12 is better than 5 “surprise me” for $9 (shipped).

      • Thanks Tom. That’s right, we’re not actually stopping the program until April 30, so it’s more than a 3-week heads up. We considered going longer but really had a lot of logistical things that made that a challenge.

  • Hardy Joseph Pottinger IV

    Sad news, yes, but there may be other ways to line people up with ink samples they really like. How about a “recommendation engine” thing, where you plug in the kinds of inks you love, and then you give a few hints as to what you’d like to try next, and then out comes a custom ink sample suggestion? Something more than just random (though you *could* add a bit of random to it, like Pandora does from time to time with their music selections). Has someone already built this? Somebody should.

    • We’ve been talking about building something like this for years. There is some hefty code that would be required, and that’s just the beginning. But yeah, things along these lines are where we will be focusing our efforts.

      • Reynard

        I can imagine the programming would be a nightmare, but some (reasonably) big data based features would be great. Either what I might want based on what I’ve bought, or enter into a form (what are your favorite few inks?), or “smart” sets of like the top 10 selling Diamine colors based on sales. Maybe a ranking based on what inks people have ordered as a bottle after ordering a sample earlier. It’s fun to think about the possibilities, if you had a free fleet of programmers to do the work.

  • Linda

    I never joined ink drop. Although I teetered about joining every month. I did almost always order the samples with my next order. I had better control over delivery dates that way so I would be home when it arrived. It sounds like you are going to keep most of what I liked best about ink drop, so I look forward to seeing how “ink drop 2.0” evolves. I notice and appreciate all the work and thought that you guys do so that I enjoy my ink (and pens) a little more. You know – drum roll, it’s time for – this month theme is – and the colors are – the drawing / picture / poem / quote – description of inks. I loved the themes and my ink changes each month for sending mail with your themed suggestions. I don’t have to go through all 600+ ink colors trying to make up my mind which inks might be best for Thanksgiving notes to mail out. You have done that for me.

  • Bethan Lebeau

    UGH NOOO! Such a shame, I was only five months in! But I understand ๐Ÿ™ Are there other companies you can recommend that do similar / pen / ink monthly subscriptions?

    • Not really…I suspect anyone doing a subscription program will run into the same logistical challenges we have with Ink Drop. We’ve thought about several other types of programs and have a hard time making the math work. We’ll keep giving it thought, but for the time being we have no plans for another subscription.

      • Reynard

        If the colors sent to each person were not the same, the ink supply problems could be avoided. It wouldn’t be the ink drop, but it could still be a recurring thing people might hesitate to cancel. The other logistics of 1000+ monthly orders, well, OK.

  • Mike Galderisi

    Sad to hear, as I just joined a couple of months ago. I really loved the idea, but totally understand the business end. Just does not make it worth all the time spent, if it is operating at a loss. there are just so many other areas to put that time to good use.

    • Yeah, that’s pretty much where we’re at. Thanks for understanding, Mike!

  • Freddy

    I was a member of Ink Drop for a couple of years and also gifted two friends with it. Ultimately, I dropped it for exactly what Brian and Rachel mention in the video, that is, I was awash in samples that I simply was not using. It became overwhelming so I can just imagine what it was like for your employees and you. I was already hooked on the Goulet Pen Company so Ink Drop had no influence on what I thought of your company, one way or the other. In fact, I just put in two orders for pens and the Kaweco converter (a HUGE disappointment, I am sad to say, but certainly do not blame you folks).

    What strikes me most, and in a very positive way, is your honesty in explaining why you are dropping the program. That ‘up-front’ explanation to your customers is probably one of the main reasons we keep coming back. You are innovative, do the best for your customers that you can, and even though your company continues to grow, you somehow manage to keep it on a human scale. Ink Drop was definitely great but something tells me that the Goulet Pen Company will move beyond it and continue to innovate in ways that others will imitate and that, Mr. and Mrs. Goulet, is the best compliment.

  • Twoznek

    Well, there goes that gift idea. Lol I was thinking of joining but the issue was time.

    It’d be fine to have “ink drop” as a recommendation for an order. Could be thematic, but possibly not all the overhead of the subscription.

  • Beth

    I hope that you will keep all the old ink drop lists on the website so people can go back and order samples they may want based on some of the great themes you’ve used!

    • We will, and if we decide to move it we’ll be sure to archive it on the blog or elsewhere on the site.

      • kookatsoon

        thank you…I loved the little cards you would include, with the colours and theme name

  • March was my first month as a member and April will be my last. It makes me sad, but I completely understand why you had to make the decision you did. I am very impressed with your video and your explanation. I admire your candor and will absolutely try some of your ink sample products. ๐Ÿ™‚

  • Todd Allen

    I got in on the Ink Drop for a few years, and got introduced to a lot of great inks I never would have purchased by the bottle. In the end I settled on Noodlers Bay State Blue in a Eyedropper Preppy I use to sign checks and Rohrer & Klinger Salix in my modern pens. I try to stick with Vintage Sheaffer Ink in my Vintage Sheaffers. Thanks for the Ink Drop Bryan and Rachel Goulet- I’m happy to know you still offer ‘Random’ Ink Sample Packages!

  • Reynard

    I enjoyed the program for a while, but after having 100+ inks and as many samples, there were too many repeats, the price wasn’t much, if any, of a discount over just buying 5 guaranteed new samples. I didn’t know about the “Surprise Me” and, checking it out, see that I could get a “personal inkdrop” shipped for $9. So save a buck, but less of a social thing with it (which wasn’t much of a thing in 2011-2012 when I subscribed). FWIW, since my first ‘drop, I’d _still_ like to see 3mL samples.

    Anyway, especially if it was losing money, doesn’t seem like much of a loss when you can essentially still get one for $9.

  • Kate Marshall

    “We started out with 79 members in September 2010…”
    Oh man, I think I was part of that original 79! I remember the inks I purchased as a result of that InkDrop-my first time using Diamine Syrah and I still use it now!*
    I know, I’ve joined and rejoined several times and was probably part of the problem ๐Ÿ™
    It was an amazing program but you have to also do what’s best for all your customers and Goulet Pens as a whole. Your commitment to customer service, transparency, quality care, etc. are the best in the business. That’s what keeps me coming back to Goulet Pens ๐Ÿ™‚

    *Oh man, I was beginning my grad program when Ink Drop started and (knock on wood) I’ll be graduating next month. Spooky.

  • guhoya94

    Sadly, I had just discovered Ink Drop. March was my first month and April will be my last. I’d just been convincing a friend to join when she saw April would be the last month.

    I understand the business necessities and just wished I would have received an email update before convincing my friend as I did not know about this blog and hadn’t set it up in my RSS feed, though I’ll be correcting that as it looks interesting. That part was the only thing I didn’t like, the surprise in her knowing before I did.

    Anyway best of luck and I’ll certainly be trying some of the samplers.

  • Amber Kaye Trawick

    Never got to subscribe to InkDrop, but I have been a customer for quite a few years. Sad to hear this, but I’m honestly glad Goulet Pens is upfront with the news and the reason behind it. I can’t wait to see what the next few years will bring.

  • Tom Wester

    I could never wrap my head around how this logistically worked for you guys at all. I figured it was a loss leader to some degree, but I surely took advantage of it while I could!
    Thanks for everything you do there. Ink drop will be missed, but no hard feelings from me! On to the next adventure!

  • Steve

    Aw, that’s a shame. I had subscribed to InkDrop for a three month timed trial from January to March. It was a great program, but if it’s not profitable I can completely understand retiring it. We definitely want Goulet Pens to live on, so I’ll remember InkDrop fondly.

  • Mark A Hatay

    Its probably my fault, I kept getting people to signup, me and my big mouth!,
    Sorry inkys.

  • Frankkey D

    So sad… just missed the boat.

    Know your knowledge areas and your process groups. I guess the best deliverable in this project was advertising.

    Cheers, I’ll keep browsing around… hehe

  • FibreJunky

    I somehow fell off, most likely when my credit cards were stolen a while back and I had to get new ones. I was finally getting around to rejoining….but I totally understand your perspective. I am still so very sad. It was the best little package every month. I have, and shall continue, to miss it. Thank you for keeping going for so long.

  • TBozMac18

    Ouch! So I see I’m five years and just 2 months short of being able to sign up for Ink Drop. Well, I appreciate your tough decision. Question: Might you make the archived sets available for purchase, as you do the “Team” sets, for example? There are several sets I’d be interested in buying, probably others would too. Maybe??

  • Amanda Harden

    Just found you guys and kinda sad this doesn’t exist anymore. It’s super cool. But I understand. You have some great selection in your sample collections to try though.