Now Offering FedEx at Goulet Pens!



Ever since we started our business in our home just over six years ago, we’ve only offered USPS (United States Postal Service) as our shipping carrier. It’s been reliable, but as rates have increased in recent years, especially for our international friends, we felt it was time to explore alternatives.

We’re pleased to announce effective today we are now offering FedEx as a second option for shipping. We’ll continue to offer USPS, and FedEx now helps us offer even more options. Here’s a rundown…

FedEx Domestic Options:

For all three of these rates, the price will increase based on the overall weight of your order and where it’s going (the further from Va. and the heavier it is, the more expensive it will be).

  • FedEx Ground
    • Packages will arrive in 1-5 business days, depending on how close you are to us here in Virginia. Hawaii and Alaska may be closer to 5-7 business days.
    • These orders ship within our normal one-two business days like all our other USPS orders. 
    • Full tracking is included, and starts around $8-9 in price.
  • FedEx 2 Day
    • An expedited shipping option for when you need guaranteed quick delivery, though not as expensive as overnight. 
    • If you place your order by 10am Eastern Time (Monday-Friday), we’ll ship it same day (or the next business day if it’s the weekend), and it will arrive to you within two business days (Monday-Friday) by 4:30pm your time. 
    • Full tracking is included, and starts around $12 in price.
  • FedEx Standard Overnight
    • Our most expedited shipping option for when you need guaranteed speedy delivery. 
    • If you place your order by 10am Eastern Time (Monday-Friday), we’ll ship it same day (or the next business day if it’s the weekend), and it will arrive to you on the next business day (Monday-Friday) by 3pm your time. 
    • Full tracking is included, and starts around $15-$30 in price.



FedEx International Options:

For these rates, the price will increase based on the overall weight of your order and where it’s going. Unlike USPS, the package will be delivered directly to your doorstep, with a potential customs bill to follow within a few weeks of delivery. A signature will be required for delivery.

  • FedEx International Economy
    • If you place your order by 10am Eastern Time (Monday-Friday), we’ll ship it same day (or the next business day if it’s the weekend), and it will arrive to you within two to five business days (Monday-Friday). 
    • Full tracking is included.
    • For most locations, it starts around $21-30 in price, with some regions a bit more than that. Our friends in Canada will see rates on the low end of this scale, and can expect delivery within two business days of shipping!
  • FedEx International Priority
    • Our most expedited shipping option. 
    • If you place your order by 10am Eastern Time (Monday-Friday), we’ll ship it same day (or the next business day if it’s the weekend), and it will arrive to you within one to two business days (Monday-Friday). 
    • Full tracking is included.
    • For most locations, it starts around $23-35 in price, with some regions a bit more than that. Our friends in Canada will see rates on the low end of this scale, and can expect delivery within one business day of shipping! Seriously amazing.



USPS Will Still Be Offered

We will continue to offer USPS services alongside these FedEx offerings.

Within the US, you’ll still be able to choose from:

  • USPS First-Class Mail
    • Low ~$3-5 charge for orders under one pound and less than $500
    • Typically arrives in 1-5 business days 
  • USPS Priority Mail
    • Flat $6.95-8.95 depending on location
    • FREE for APO addresses (thank you to our military servicemen and women!)
    • Typically arrives in 1-3 business days 
  • USPS Priority Mail with Signature Confirmation
    • Flat $9-11 depending on location
    • Same as regular Priority Mail but requires a signature to accept the package. 

For US orders over $500, we will require that you either select the USPS Priority Mail with signature confirmation, or one of the three FedEx methods. These methods are all a bit more secure for delivery, so we’ll feel better knowing that your expensive order will get to you safely.


For our international folks, you’ll still have the options of:

  • USPS First-Class International Mail
    • Available for orders under $300 and weighing less than 4 pounds
    • No tracking is available
    • While the most economical, it can take anywhere from 2-8 weeks for delivery 
  • USPS Priority International Mail
    • Available for orders up to $300 in value
    • Limited tracking, takes 1-3 weeks for delivery
  • USPS Express International Mail
    • Available for all orders
    • Full tracking, usually arrives within 1 week depending on customs clearance.

For international orders over $300, we require that you either select the USPS Express International Mail option, or one of the FedEx methods. These methods have full tracking so we’ll feel more secure knowing that your order will get to you quickly and safely.



One final note – if you’re looking to have orders shipped via FedEx, we encourage you to sign up for FedEx Delivery Manager. It’s a free service that allows you greater control and visibility over your orders (not just from us, but for any vendor shipping to you via FedEx). You can communicate special needs for delivery (such change the delivery address, hold for pickup, provide delivery instructions) through the tool.

Clear as mud? Still have questions? Let us know in the comments below or send us an email. We are happy to help!


Write On,
Rachel Goulet
2017-10-06T19:00:06+00:00 June 22nd, 2016|A Goulet Life|29 Comments
  • Jay Pulli

    Hi Rachel, how bad are the FedEx Economy rates to Singapore?

    • Lydia At Goulet Pens

      Hi, Jay. The rates should fall right within that $21-$30 range, plus whatever customs fees may be included. I do not know exactly for sure.

  • Dulce et Banana

    I would warn my fellow Canadian customers that FedEx price does NOT include their customs brokerage fee assessed at time of delivery. Last time I was FedEx’d a US$30 package into Canada, FedEx imposed a Can$40 brokerage charge. It’s a bit of a shock but it’s per delivery so larger orders take the sting off – just make sure whoever accepts the parcel has a credit card handy.

    • Lydia At Goulet Pens

      Oh goodness. I’m very sorry to hear you experienced such a shock when receiving your package. That is certainly very valuable insight for us to know and be aware of for our international customers. Thank you for sharing!

    • There are ways to avoid this brokerage fee and pay only the actual duties/taxes that are due yourself; I first read about the method several years ago. http://trueler.com/2010/09/13/ups-brokerage-fees-total-scam-fraud-cheating-avoid-it/ (edit: changed link to the more general advice instead of the very UPS-specific post)
      Hopefully that works out for you!

      The CBSA has also posted information about it on their own website: http://www.cbsa-asfc.gc.ca/import/courier/lvs-efv/prsn-eng.html#_s2

      • Dulce et Banana

        I shall read and, the next time I have an order large enough that the charge won’t “hurt too much” if the tricks don’t work.

        Thanks

  • vis

    Well as European I have mainly bad experience with FedEx and their additional charges (not tax but aforementioned brockerage). Also once they sent back my parcel to USA stating that I haven’t tried to gei it from their warehouse. I would but they haven’t left any notification so I haven’t even known the packet was waiting for me. Because of FedEx Ive lost time and money. Not the best choice for international clients.

    • Lydia At Goulet Pens

      I am very sorry to hear that FedEx has caused such a headache for you in the past, Vis. We are trying to curtail these issues by encouraging our international customers to use the Delivery manager option. This provides a great range of control and visibility as the package is in transit. I hope that we are able to avoid the unfortunate cases experienced by our customers in the past and we will certainly do everything in our power to do so. Thanks for weighing in though. These are the kind of issues we can be aware of and help to avoid in the future. 🙂

  • Paul

    Very glad to hear that you’ll still be keeping USPS. FedEx is quite inconvenient in Australia if you’re not home when a delivery is attempted (ie. almost always).

    • Lydia At Goulet Pens

      Hi, Paul. We definitely offer multiple options for our customers, as everyone has different preferences. I can see how that would be frustrating when you’re waiting on a package. I can suggest though that if delivery is a big issue for you, I would definitely look into the delivery manager option. FedEx requires a signature for delivery by default, but delivery manager allows for more options and control to make receiving your package much easier. Thank you for sharing your opinion with us, It is great to hear other input on these things from others who have used these services before. It will help us make the shopping experience better for our customers in the long run. 🙂

      • Bob Cochran

        Yes, speaking as a very occasional USA FedEx customer, I think if you use FedEx Delivery Manager you will feel much more in charge of the shipping experience. –Bob

  • Bob Cochran

    Hi! I’m very pleased you are offering an alternative to United States Postal Service. I live in the Washington, DC metro area and I know from past experience that it takes the post office an unbelievable 3 business days to get packages from your location to mine — even though the distance is approximately 120 miles. By contrast, United Parcel Service can deliver in 1 business day from New York City, which is further away from me than you are (220 miles.) The Post Office, in my mind, is a totally unacceptable choice for sensitive shipments. I will see if FedEx can improve on this. The company still seems quite slow compared to United Parcel Service, but they are much better than the Post Office, and having a tracking number that I can use to follow the package progress with brings a lot of peace of mind. –Bob

    • Shel

      I live in Washington state, clean on the other side of the country from Goulet Pens, and USPS has *always* gotten my orders to me within 2-3 business days of getting the “shipped” notification (usually 2).

      FedEx, on the other hand, sent my *wedding rings* from Kelowna, BC, to Seattle, Washington, via Calgary, AB and Memphis, TN. And then didn’t drop them at the manager’s office of my apartment like they were supposed to, necessitating an extra trip right before the wedding to go pick them up. I won’t willingly use FedEx for *anything* after that.

      • Bob Cochran

        Hi Shel — your report makes me think there must be direct flights from either the Richmond, Virginia area (where Goulet Pens is located) or from the Washington, DC area (3 huge airports here) to Seattle. I’ve had the same good experience with USPS deliveries from Los Angeles or Ogden, and I think existing direct air shipment routes plays a big role in such speediness. If USPS has to use completely ground-based delivery methods it does not compare well to other shippers. I’m sorry about your wedding ring delivery experience. Better days followed, I’m quite sure!

    • Lydia At Goulet Pens

      Hi, Bob. I very much hope that FedEx proves to be a much better alternative for you. I am sorry USPS has been so slow. We are trying our best to explore and re-evaluate our methods to make sure we are offering our customers the best service possible so this feedback is very helpful for us when looking at shipping practices.

  • kookatsoon

    Does Fed-ex deliver to a P.O. Box #….????

    • timhadley

      kookatsoon, the answer is generally, no, but I remember getting a notice from my post office that they were offering the ability to accept FedEx and other packages as an add-on service. That was a year or so ago and I didn’t sign up, so I don’t know if this is still an option. Check with your P.O. counter to see if this is available at your location.

      • kookatsoon

        Thanks Tim…I am in the Yukon Canada…and all fed-ex deliveries here , seem to not make it to my p.O. box…but I will look into it..before ordering and sending from the Goulets…

        • timhadley

          Ah, that will depend on Canada Post, then. I’m in the US, so I have a USPS PO Box.

  • David

    FedEx International:

    1. I live in Indonesia, and FedEx here is a mess. Like many if not most FedEx international locations, FedEx uses local “Agents”. Here in Indonesia they are called Repex. When I get a FedEx, they tack on a set of local “Fees” that can amount to more than the original shipping! It’s like they hold your shipment for ransom. So I don’t use FedEx.

    2. “FedEx International Priority… it will arrive to you within one to two business days (Monday-Friday).”

    Don’t believe it! In-fact it is physically impossible to deliver to me in Indonesia (Jakarta) from the U.S. in two days, do the math! Typically, courier deliveries from the U.S. to Indonesia take four to five business days.

    3. Customs and Duties: It is my experience with FedEx in S.E. Asia (Indonesia and Philippines in-particular) that you are GUARANTEED to be charged high customs and duty charges. Some international couriers have a good relationship with the local customs departments, it seems FedEx doesn’t.

    So that’s my take on FedEx. I’m just one person at one destination. There may be other destinations where FedEx is considered the best; but not here.

    • Lydia At Goulet Pens

      Thank you for your honesty, David. That is super helpful insight for us to have as we go into this. I am sorry shipping via FedEx has proved to be such a headache for you. Just curious, is there a shipping method that works better for you?

      • David

        Hi Lydia,

        I have better results in compared with FedEx here locally in Jakarta using DHL. I think the local DHL agent is named “PT Birotika Semesta”. As a person with much experience in international shipping, I have much to say about how your U.S. company may improve fulfillment internationally – but this post isn’t the proper place to do it. If you would like to discuss this more, you have my Email address.

        Best Regards, David

  • As much as I’ve waited with my order for FedEx being finally offered on your site, I’ve experienced quite a shock when I put a single bottle of ink into the cart and gotten 100+ dollar shipping with the least expensive FedEx method to Slovakia. Great disappointment considering I was finally going to be able to use your services more… (I really love shopping with you!)

    • Lydia At Goulet Pens

      Sorry, Ebonite Pen! We were having a few glitches with FedEx after we rolled it out. Once we get the issues fixed, I am sure the shipping will not be nearly that exorbitant for a bottle of ink. Sorry for the disappointment. We are working our hardest to get these bugs ironed out so our international customers can take advantage of FedEx shipping.

      • Ah, thanks for the explanation Lydia! I’ll check back later then.
        -Daniel

      • Hi Lydia, these past few days I’ve been checking my cart and I came to a conclusion that it’s most probably not a glitch. I went to check Fedex site in the end and used their “Get a Quick Rate” function, which pretty much confirmed what your cart shows. I guess shipping to my country with Fedex is really that expensive.
        -Daniel

        • Malin Bokne

          I agree, I’m in Sweden and since the launch the cost has gone down from $117 to $109 (for a Metropolitan, a Plumix and a Con-50). I didn’t really expect FedEx to be cheap, but I was hoping it’d be more competitive for heavier packages where the USPS rates get higher too. That’s what I get for falling in love with certain Noodler’s colors.. :p

  • Can I just point out in advance (maybe you already know this, but just in case), that FedEx for military APO shipping is horrible? I haven’t tried to order yet, but I know you give free shipping to APOs (so. much. love!!!) and from prior experience with other stores, FedEx is unreliable and mostly untrackable through our post office. USPS is pretty much the only way to go here!! 🙂

  • Sharon Martin

    Great post. FedEx provides flexible service choices for you to ship your gear, plus a host of value-added benefits and savings. Find reliable international freight forwarders at Gmfreight.com.