Hey pen friends,
As we mentioned a few weeks back, we’re moving to a new building! It’s happening for real this week, so we wanted to give you a quick overview of how it might affect you.
Tuesday, August 8:
This is our last full day of shipping. We’ll be temporarily disabling our domestic FedEx Standard Overnight and FedEx 2-Day shipping at this point, until after the move is completed and we resume our normal shipping operation on Monday, August 14th.
Wednesday, August 9:
All orders will be shipped by mid-day. Starting around late morning our time, we’ll begin our physical inventory process. During this time, the site will still be up but you won’t be able to submit an order in checkout until we’ve finished. We will bring the site back up when the count is done, likely around the end of the work day depending on how things go.
Thursday, August 10 & Friday, August 11:
The big move! We’ll do our best to answer your emails and phone calls, but we may have some interrupted internet connectivity during the transition from our old building to the new one. Worst case, we’ll get back to you the following week. You can place orders like normal, but nothing will be shipped during this time.
Monday, August 14:
The goal is to be fully operational like normal. We’ll resume shipping all orders, and re-enable our domestic FedEx expedited shipping methods. We’ll work on answering all emails and phone calls, too. It may take us a little bit of time to catch up, so thank you in advance for your patience!
We are super excited about our big move! We have been planning for this out for months, but it’s impossible to anticipate every possible scenario. So thank you so much in advance for your patience and flexibility with us. We look forward to serving you from the new space next week!