Hey pen friends,
Three announcements here, some mixed news….
1) We gave you an update a few days ago on what we’re doing to address the COVID-19 virus.
Due to the ever-changing situation and out of an over-abundance of caution for the safety of our warehouse and receiving teams as well as for you as our customers…. starting next Monday March 23 we will be transitioning to fully remote working. We are still keeping our website open and working remotely to continue to serve you. However, our warehouse will no longer be shipping orders, and physical returns will be paused as well. We will work with each return request on a case-by-case basis to make sure you are taken care of in the best possible way.
We appreciate your support to help our small business keep going, and we look forward to shipping your orders as soon as it is safe to reopen. It may be a few weeks, it may be longer… we will continue monitoring guidance from authorities to make a responsible decision. This includes all orders placed from today forward.
We will also not be able to regularly restock during this time, so you may expect more stock outages than normal and lack of clear timelines.
We care immensely about the safety of our team and they will all be paid during this time.
2) Despite the upcoming pause on order fulfillment, we’re still pressing forward with a big new surprise product launch tomorrow. We’ve been working on it for months, and we’re very excited about this new brand. So stay tuned tomorrow to our blog and website for the big unveiling! Again, we cannot guarantee immediate shipment of these orders, but we appreciate your support and hope you share in our excitement.
3) As a thanks for your support during this time, we will be offering free USPS shipping on all $50+ orders within the US. You’ll see this reflected at checkout automatically starting immediately.
Our customer relationship team is ready and willing to take your questions as usual (via email, phone, and live chat), and we look forward to continuing to support you and your fountain pen passion.