Hey pen friends,
Wow, it’s been crazy, right?! Things are escalating quickly with COVID-19. Last week we cut our family vacation short to come home and implement emergency plans for Goulet Pens as we dealt with the changing environment surrounding COVID-19. At this point we’re sure you’re already familiar with what’s going on in the news around the world and in your local community, and we’re sure you’ve been getting lots of emails like this one. Even so, we wanted to take a moment to let you know the proactive steps we’re taking at Goulet Pens.
Starting today, we have implemented remote working for the majority of our team members. Some essential staff who are handling physical products will continue working in the office to help ship orders. We have taken extra precautions with regard to handwashing and hand sanitizer, distancing ourselves, extra facilities cleaning with bleach, staying home if anyone feels ill, etc.
As for ordering packages from us right now…. you should make a determination for yourself what you feel comfortable with. Current research shows that the virus could live on certain surfaces for up to a few days, but that there is currently no known risk of transmission via packages/mail.
Schools here in Virginia are closed for the next two weeks, so some of our team members are now at home taking care of their families. We’re doing our best to support them while continuing operations as normal. We appreciate your patience with us if it takes additional time to ship your order, process your return, or respond to your inquiries.
We are continuing to monitor the ever-changing situation and following guidance from the CDC, WHO, and local government authorities. We’ll take each day as it comes and keep you apprised if our situation changes. We are thankful that all GPC team members and their families are healthy so far.
We hope all of you stay safe and healthy as well. We know these are uncertain and scary times, but we’re trying to remain hopeful (yet realistic) and not let fear get the best of us. If you find yourself stuck in quarantine, working remotely, or at home with children out of school for an extended period of time, it’s a great time to get out your fountain pens. :)
We’ll continue to be available via email, live chat, or phone if you have any questions.