Write Time Topics 10/19/11

As many of you know (probably too well!), we just released the Noodler’s Flex Pens on Monday, and there was a bit of drama involved with it, as there always seems to be. We had taken additional measures to ensure a smooth release, and we still had some hiccups, so we’re going to give a retrospective on exactly what happened and what we’re going to change for next week’s (yes, next week’s!!) new flex pen release.

We’re also going to talk about our new ink, Purple Heart, which we’ve been using and loving.

We have some new timelines for products coming in like:

  • TWSBI ink bottles
  • Violet Pilot Custom 74
  • TWSBI pens
  • Noodler’s Flex pens
  • Noodler’s Ahab pens

There have been some interesting conversations going on here on the Fountain Pen Network about the flex pen release and the impending Ahab pen release as well. We can say right now that there are far more people interested in Ahab’s than there will be pens available for the initial release and we’d like to talk about the best way to handle that.

So if you have time tonight, we’d love to sit and chat with you at 9pm EDT for another Write Time!

2017-10-06T15:18:37+00:00 October 19th, 2011|Uncategorized, Write Time|2 Comments
  • Jonathan Thielen

    I really didn't mean to stir up the hornet's nest with that FPN post!  I guess the swarm would've happened without me, though…anyway, I think the majority of your customers (and FPN folks) think that you guys handled the whole thing beautifully, and that you should just do whatever serves your (high-level-customer-service) business best.  Keep up the outstanding work, and I'll look forward to tonight's broadcast.

  • Judging from how many replies there were to your thread, it's pretty obvious it was on everyone's mind! We do try to make the best decisions we can for everyone, and a huge part of that is hearing what everyone thinks about it. FPN is a great place to get feedback like that, and talking with people about how we can improve things is how we've built our business from a bookshelf of stuff in our dining room to what it is today. There are people that don't understand the whole picture and they do get frustrated, so that's why we constantly try to reach out and share what we have going on (in as much depth as we can, without giving away privileged information). All things considered, I would say it was a successful event but there is still room for improvement.